RECEPTION CLOSURE ON MONDAY 16TH AND TUESDAY 17TH

Our Practice is now undergoing renovation and structural improvements. During this period, there may be some on-site disruption.

Work started on Monday 19th January 2026. While the improvements are underway, you may experience:

• Increased noise
• Temporary changes to access routes or waiting areas
• Minor disruption to your visit

Please be assured that:

• The practice will remain open as normal
• Patient safety and care remain our highest priority
• Every effort is being made to minimise any inconvenience

We kindly ask that you allow a little extra time when arriving for your appointment, as there will be temporary changes to access routes.

Important Information for Patients For Reception Closure
• The practice will remain open for patients with pre-booked appointments only
• An alternative entrance will be used during this time
• This will be clearly signposted on arrival
• Urgent and acute medical care will continue as normal
• Arrangements are in place to see patients who require urgent medical attention

How to Contact Us
Reception enquiries: 01271 329004
Prescription queries: 01271 314222
Online triage available via the NHS App

We apologise for any inconvenience this may cause and thank you for your patience and cooperation while these essential improvements are carried out.

If you require any assistance, please speak to a member of our Reception Team.

Keep informed about our latest news, health updates, and community stories by following us on Facebook, X, and Instagram!

Last week, staff at Brannam Medical Centre had to call the Police 3 times to help deal with anti social behaviour either at or next to our premises.

Anti-social behaviour puts our staff and patients at risk and wastes precious time that could be used to support patients.

We remain committed to trying to make visits to our surgery as comfortable as possible, and we will continue to contact the authorities as required.

Thank you for your understanding.

In the month of August we had 84 GP face to face appointments where patients did not attend.

We also had 201 nurse & phlebotomy appointments where patients did not attend.

This is more than 7 days of missed appointment time.

Each missed GP appointment costs the NHS an average of £30 per person (Source: NHS).

If you are unable to attend your appointment please call the surgery to cancel or re-arrange so we can offer the appointment again.

In the month of July we had 113 GP face to face appointments where patients did not attend.

We also had 205 nurse & phlebotomy appointments where patients did not attend.

This is more than 8 days of missed appointment time.

Each missed GP appointment costs the NHS an average of £30 per person (Source: NHS).

If you are unable to attend your appointment please call the surgery to cancel or re-arrange so we can offer the appointment again.

Thank you to all the patients who completed the GP Patient Survey. Click here to see the results.......

In the month of June we had 90 GP face to face appointments where patients did not attend.

We also had 148 nurse & phlebotomy appointments where patients did not attend.

This is more than 6 days of missed appointment time.

Each missed GP appointment costs the NHS an average of £30 per person (Source: NHS).

If you are unable to attend your appointment please call the surgery to cancel or re-arrange so we can offer the appointment again.

We couldn't be anymore proud of our Practice Nurse Andrea, our Practice Manager Susie and their friend Hannah for their fantastic achievement completing the Ford Ride London 2024 on Sunday riding 100 miles for a charity close to Andrea's heart Cancer Research UK. We hope you have all fully recovered and think you are absolute super stars.

Thank you to all the patients who completed the patient survey. Please click here for the results......

Unfortunately, we have had numerous occasions of ambulances not being able to gain access to the surgery for emergencies due to cars blocking the roads outside the building.

Can we kindly ask everyone coming into the Surgery or to LLoyds Pharmacy to please use the car park at Belle Meadow (next to surgery).

Thank you for your co-operation and understanding.

Please be aware we may contact some of our patients via text message using a service called AccuRx. Through this, we may ask you to book various appointments via an attached link or ask you to complete some questions through a 'Florey' to help us monitor, manage and update your medical records.

To send these messages we ask that you ensure we have your current contact details. If you prefer for us not to send you any text messages please contact Reception.

Thank you!