You can book routine appointments with your doctor in three ways: online, over the phone or at reception.
- Online - you can view, book telephone appointments and cancel routine appointments online via SystmOnline or via the NHS App. It is a simple and easy system to use, and especially useful during those times when the telephone lines are busy or the practice is closed.
- Telephone - you can make an appointment by calling the general enquiries line (01271) 329004.
- Reception - you can visit the main reception desk and speak to a receptionist.
Our doctors usually hold surgeries on the following days:
Dr Bond (Mon am - Well Woman Clinic), Thurs & Fri
Dr Chesworth Mon, Tues am, Weds pm, Thurs, Fri am
Dr Cormack Daily (excl Mon pm & Thurs pm)
Dr Deacon Mon, Tues & Thurs am
Dr Hassall Mon, Weds am, Fri
Dr Hollister Thurs & Fri am
Dr Joshi Mon, Thurs, Fri
Dr Matthews Daily (excl Tues pm & Thurs pm)
Dr Parkinson Daily (excl Weds pm & Thurs) *currently on maternity leave
Dr Smit Mon, Tues & (Weds pm - Well Woman Clinic)
Dr Stacey Tues & Thurs
Dr Street Mon,Tues & Weds
The duration of an appointment depends on the treatment you receive but as a rough guide, a routine appointment with the doctor is for 15 minutes and for one person. Medical examinations and minor surgery require 20- 30 minutes.
If you know that you will require a longer appointment please tell the receptionist when booking.
If you feel the doctor can help you with advice over the telephone please speak with the receptionist who will ask for your contact number and take a brief message. The doctor will return your call at a convenient time.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. Our practice nurses hold surgeries every weekday morning and afternoon. They can help with immunisations, travel advice, dressings, chronic diseases, catheter care and the treatment of warts and verrucas etc.
Our HCAs are trained to a high standard and able to do blood tests, ear syringing, removal of sutures and clips, ECGs, dopplers, spirometry and smoking cessation.
To make an appointment with one of our Practice Nurses or Healthcare Assistants, please call 01271 329004.
If you feel the nurse can help you with advice over the telephone please speak with the receptionist who will ask for your contact number and take a brief message. The nurse will return your call at a convenient time.
Our Rapid Access Clinic runs daily for medical problems that have come on suddenly and require immediate medical attention, it is not designed for ongoing problems that you have already discussed with a GP. It is staffed by 1 Duty GP and 2 Advanced Care Practitioners and is run on a telephone triage service clinic. A face to face appointment will be requested by the clinician if required.
Appointments in the Rapid Access Clinic are usually for 5 minutes only. Call 01271 329004 to make an appointment.
Click here to find out the types of problem that we can treat at the Rapid Access Clinic.
If possible please try to telephone reception before 10:00 if you require a home visit. You can call 01271 329004 and select your doctor from the spoken menu. Please give the receptionist the full name and address of the patient.
Visits are usually made after morning surgery so if you feel the patient is too ill to wait please make it clear to the receptionist.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Trained chaperones are available in the surgery. If you would prefer somebody with you during your physical examination with the doctor or the nurse, please ask at reception. For further information please read the chaperone policy.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Medical education is one of the things we believe is important and that we can do well. Medical students from different universities come to our practice to learn about medicine and primary care. We are grateful if you feel able to see students and to let them examine you when this is appropriate. Everything you tell them is entirely confidential, exactly as it is with your own doctor. You are of course free to decline to see our students and this will not affect your medical care.
Medical students never make the final decisions - they will always discuss your care with the GP who will then check that you are satisfied with the outcome of the consultation.
Qualified doctors known as Registrars may also join the practice to gain more experience before taking their post graduate MRCGP examinations. They may well be with us for 6 to 12 months, working closely with one of the partners as their trainer