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From 2nd October a new way to contact your GP

 

Right person, right time, first time!

We are changing the way that patients contact the surgery.

 

We have listened to our patients and want to make sure you can see a GP when you need to. Here’s how we are improving our service:

  1. Same-Day Medical Request Screening
    • Every medical request will be looked at and handled by a doctor on the same day you submit it. This means quicker responses and better care for everyone.
  2. Improved Patient Access: Right Care, Right Time, First Time
    • Our aim is to make sure you get the right medical care at the right time, the first time you contact us.
  3. No More First Come, First Serve
    • Appointments will no longer be a first come, first serve basis. Instead, everyone will get the care they need, regardless of how or when they contact us.

This new system ensures that all patients receive timely and appropriate care based on their medical needs.

 

What is changing?

Starting from October 2nd, we are changing how you contact and get help from the surgery. From this date, all requests for a GP appointment, as well as questions about administration will need to be submitted through a special form. You can find this form on our surgery website, by calling us, or by visiting the surgery in person.

The form will help us understand your medical issue or question. A GP or a team member will look at your form within one working day, and if it's urgent, it will be looked at first. For medical requests, a GP will either contact you directly, ask the reception team to book an appointment, or give you advice in the way you prefer.

We suggest you use the online form on the surgery website here or via the NHS App. If you can’t do this on your own, you can call us, and the reception team will help you fill out the form. If you prefer to visit the surgery, our receptionist can help you with the form, or you can use a tablet at the surgery to fill it out yourself.

 

Why are we making this change? 

NHS England is asking all GP surgeries to make it easier for patients to get appointments online, by phone, or through other digital methods. The goal is to improve your care and make sure patients see the same doctor when needed. Our surgery team is working hard to meet these goals. By using the request form to collect important information from each patient, the GP and team can decide on the best care for you. All the information you provide will be kept private.

This system will help us:

  • Understand what each patient needs by gathering information.
  • Make sure everyone gets the right care, fairly and safely.
  • Offer easy and inclusive ways to book appointments online or by phone.
  • Make the best use of our doctors and other health professionals.
  • Improve how we work and avoid doing the same things twice.

 

What is not changing?

Patients: 

  • Can still book appointments with nurses, healthcare assistants, and for blood tests by calling the surgery.
  • Can still get urgent same-day GP appointments if needed.
  • Will stay with their registered GP to keep continuity of care.

 

Frequently Asked Questions (FAQs)

 

Here to help!

We are here to support you with these changes. If you need help filling out the request form, just ask, and a member of the reception team will be happy to assist. Please be patient as we all adjust to this new system. Thank you for your understanding and support.

How to contact us