We’re here to listen

At Brannam Medical Centre, we aim to provide high-quality care. If something hasn’t gone right, please tell us. Your feedback helps us improve.

We understand that you may not wish to make a formal complaint.  If you have any feedback about your care, you can submit this via the "Contact Us with Disclaimer" form below. 

How to make a formal complaint

You can submit a formal complaint:

• In person: at reception
• By phone: 01271 329004
• In writing: to Sarah Bickley, Brannam Medical Centre, Kiln Lane, Barnstaple, Devon, EX32 8GP.
• Online: use the "Complaint" form below

If you need help making your complaint, we are happy to support you.

Making a complaint will not affect your care or treatment.

Every patient has the right to make a complaint about the treatment or care they have received at Brannam Medical Centre. The Data (Use and
Access) Act 2025 has introduced the right for individuals to be able to complain directly to the Data Controller.

Time limits

You should usually complain within:

• 12 months of the issue, or
• 12 months of becoming aware of it

This may be extended where appropriate.

What happens next

• We will acknowledge your complaint within 3 working days
• We aim to respond within 25 working days

If it takes longer, we will keep you informed.

Independent support

You can get free, independent help from:

• NHS Complaints Advocacy Service (POhWER)
• Patient Advice and Liaison Service (PALS)

If you are not satisfied

You can contact:

• NHS Devon (ICB)
• NHS England

If you remain unhappy, you can refer your complaint to the:
Parliamentary and Health Service Ombudsman
Website: www.ombudsman.org.uk

To download our complaints leaflet please click here.