AccuRx Patient Triage

You can receive help, advice and treatment for your health problems at a convenient time for you and your lifestyle.

Patients can access safe and efficient advice for lots of health conditions and symptoms on our AccuRx Patient Triage website 24/7.

If you need further advice or think you may require treatment you can now consult with your GP online! All you need to do is fill out a simple form about your problem and a GP will get back to you within 72 hours.

You can also request sick certificates (sick/fit notes), discuss recent tests or get help for other administrative issues at a time that is convenient for you.

Your GP will text or email you back within 72 hours unless a different method of contact is more appropriate. Please ensure we have a verified email address and telephone number saved on your record so your GP is able to get back to you.


Your completed form will be sent to your registered GP unless they are unavailable. If your registered GP is absent your form will be forwarded to an available GP who will get back to you within 72 hours.

You are unable to book appointments or order repeat medications via AccuRx, however you are able to do this online by registering with Systm Online and using the buttons at the bottom of this page.

To see how AccuRx works, watch this video.

Please note - AccuRx Patient Triage is not suitable for emergency or severe health problems.

Sending Photographs Online

Have you been asked to upload a photograph by your GP practice as part of your online consultation? Below is a guide put together by the Cardiff and Vale University Health Board.