|The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.|
Dee is our practice manager. She joined the practice in 1982, working for Dr Osborne and then Dr Bunney. In 2003 Dee took on the role of practice administrator before becoming the practice manager in 2008.
Dee is a graduate from London University and has an MSc in Equine Studies and keeps her own horses. Outside of work Dee enjoys horse riding, gardening and all sorts of country pursuits.
Susie joined the team as part time relief cover to the receptionists, and is now receptionist to Dr. Matthews and deputy reception manager, supporting Rebecca. Susie also schedules all the rotas to ensure we have adequate GP cover to meet the demand for appointments. She also works alongside our Immunisation Nurse, Andrea, providing administration for childhood vaccinations given at the practice. She also provides joint support to the registrars and medical students.
Outside of work Susie enjoys spending time with her family and friends, running with her dog and playing netball.
Heather joined the team in 2008 as our Data Administrator. Heather makes sure that we are meeting our health targets and chases up the doctors to invite any patients that need to come in for outstanding follow up appointments. She is also an important member of the practice’s IM&T group and keeps us all up to date with what's happening on social media.
Heather has a degree in sports therapy and outside of work enjoys playing netball and spending time with friends and family in particular her young children and husband.
Gill joined the team in February 2012 and is one of our full time Data Administrators. Gill is a Junior Sprints Coach at North Devon Athletic Club, and often spends her weekends travelling to competitions around the country with the athletes.
Carol joined the team in November 2016 as a Medical Summariser having previously worked in Germany as a services school primary teacher. Carol deals with all the new patient records that come into the surgery and ensures that all the relevant information is transferred onto the computer for the doctors and nurses. She also helps out with some secretarial duties and keeps the filing in order!
Outside of work Carol enjoys travelling, crafting and baking extremely good cakes!
Chris joined the admin team in October 2018 and is our IT administrator.
Pat has been with the practice since 1991. She started as an evening receptionist, moved on to become Dr Bunney’s receptionist and now works part time as our practice Secretary. Pat deals with all the referrals made by the doctors within the practice, and has the tough task of listening to the often lengthy dictations. Pat is often known as the ‘mother’ of the practice, looking after all the staff.
Outside of work Pat enjoys socialising, travelling, being with her grandchildren and is an avid rugby fan.
Alison joined the practice in October 2020 after a career in the legal field. She works as our full time Medical Secretary alongside Pat dealing with the Doctor's referrals and general correspondence.
In her spare time Alison likes to spend with family and friends by the sea, walking, travelling and attending live music events and also enjoys cooking, reading and watching films.
Caroline is one of our prescribing co-ordinators dealing with all the prescription requests that are sent into the surgery.
Outside of work, Caroline enjoys swimming, reading and spending time with her family visiting places of interest and their tea shops!
Emily is one of our prescribing co-ordinators dealing with all the prescription requests that are sent into the surgery.
|Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.|
|Sarah - Patient Services Manager|
Sarah joined Brannams in 2019 moving on from a career in dental practice management. Initially Sarah learnt the ropes as Dr Hassall's PA which she very much enjoyed, before moving into her role as Patient Services Manager. In this role she manages (along with other members of the team) the day to day delivery of services to our patients including the reception area of the practice. She has a keen interest in staff development and values working with all members of the growing Brannams team.
Outside of work, Sarah is a keen powerlifter and she lifts weights with her adult sons, at the same time as learning to horse ride with her young daughter. After this she likes to collapse with a good book and a drink or eat out with friends.
Rebecca joined the practice in 2003. She is full time receptionist to Dr Stewart. She provides support to Dr. Stewart's Registrar and is also the community connector.
Outside of work Rebecca enjoys long walks with her family and their dogs, reading and cooking.
Julie has worked for the practice since 1982. She originally worked full time but since having children she has worked part time. Julie provides support for Dr Bond and Dr Smit working alongside her job share receptionist, Tracey.
Outside of work Julie enjoys, gardening, reading, walking and spending time with her family.
Sue has been with us since May 2007 and has worked for several different GPs during that time. Sue is now working in reception in a different role and may have seen her on the front desk in reception. Her other tasks include liaising with the in-house counsellors and dementia support workers, distributing the post, point of contact for e-consults, registrations and deductions and generally helping out throughout reception.
Outside of work Sue is learning to drive and enjoys scenic walks, watching films and supporting Exeter City Football Club.
Amanda is a full time receptionist to Dr Tolhurst and Dr Street. Amanda has been with us since February 2008. Amanda is also closely involved in the Gold Standards Framework, providing administration for patients receiving palliative care.
Outside of work Amanda enjoys watching films, going to the theatre, reading and walking.
Steph joined the team in 2009 and works as part time receptionist to Dr Deacon and Dr Cormack job sharing with Julia. Steph provides support to Susie, to the registrars who each spend a year working in the practice. Steph also provides administration support to Andrea, our lead child immunisation nurse, ensuring your child's vaccines are all up to date in their red books and on their records.
Outside of work Steph enjoys spending time with her husband, young daughter and son.
Julia joined us as a part-time receptionist in July 2012. Julia works as part time receptionist to Dr Deacon and Dr Waterfall job sharing with Steph and also job shares alongside Jess, as receptionist to Dr Chesworth.
When Julia is not working she enjoys spending time with her family, being outside walking her dog, looking after her chickens and gardening.
Sarah is receptionist and administrator to the treatment room and has been with us since June 2007. Working 4 days a week, Sarah provides support to the treatment room staff and sends out numerous recalls for healthcare reviews alongside other duties. Sarah is also an important member of the Practice’s IM&T group dealing with all things technical.
Outside of work Sarah enjoys spending time with family and friends, especially spending time with her 2 grandchildren, reading and travelling.
Angela works as the evening receptionist and has been with us since 2002. She ensures that all the doctor's rooms are stocked up and tidy ready for the next day and supports the Nurses and Doctors after their receptionists have left.
Outside of work Angela enjoys spending time with her family, reading, walking and cooking.
Tracey joined the reception team in September 2017. She works as part time receptionist to Dr Smit and Dr Bond job sharing with Julie.
Outside of work Tracey enjoys spending time with her family and friends, gardening, baking, reading and the odd bit of DIY thrown in!
Whitney started in 2018 as an apprentice studying Business Administration. As her role has developed, she is now supports Dr Parkinson as her full time receptionist/PA amongst other responsibilities.
When Whitney is not working she enjoys going to the gym, learning, and spending time with her friends and family.
Danni started working in reception in October 2018. She is currently studying for a Level 3 Business and Administration apprenticeship. In reception she looks after the insurance reports and copying of medical reports, deals with all our out of hours (OOH) and 111 correspondence and is the main face on our front desk!
In her own time, Danni enjoys walking her rescue greyhound and going horse riding.
Simi started at Brannams as an apprentice in August 2021 after moving here from the Midlands. As well as studying for a Level 3 Business and Administration apprenticeship Simi supports Dr Cormack full time.
Outside of work, Simi's hobbies include weightlifting, baking and spending time with her family and friends.
Jack began working at Brannams in November 2021 dividing his full time role between treatment room reception alongside Sarah and assisting the prescribing team of Caroline and Emily as a prescribing co-ordinator. Jack also has a BA (Hons) in Electronic Audio Production and at the weekends he Teaches English as a Foreign Language.
When Jack is enjoying some free time, he loves to attend music festivals and go travelling.