Community Testing Centre opens in Barnstaple
A second community testing centre, offering rapid coronavirus test that provide results within the hour, is opening in Barnstaple. The centre is in the car park of Taw View Civic Centre on North Walk Road and will be open 9am-5pm seven days a week, with extended hours of 7am-7pm on Mondays and Thursdays. Community testing centres are for people who are not showing any symptoms and who aren't already accessing regular testing, through their employer for example. Anyone showing symptoms of the virus should apply to the national testing programme. To book a rapid test and to find out more about community testing in Devon, please click here.
COVID-19 vaccines - How are we doing as a Practice?
Please take a look at the link below to see how Brannam Medical Centre is performing in the deliverance of COVID-19 vaccines to our patients.
Brannam Medical Centre COVID-19 Vaccination Performance Deliverance
Breast Feeding Drop-in Sessions
Early Nourishment Community Interest Company are offering breastfeeding and infant feeding support Mondays 10-11am on Zoom. For more information please call 07538 400202 or visit their website for more information.
Online Booking System for COVID Vaccinations
We are continuing to work with other GP Practices to invite individuals to the Barnstaple Leisure Centre for their COVID vaccinations. We are working our way through the cohorts, as set out by the national team. From next week we will start to send invites via SMS (text message) rather than telephone calls, if you have registered a mobile phone number with us. This will include a link to book your appointment directly through a system called Accurx. The SMS (text message) will say.....
Dear *Patient name*
You have been invited to book your COVID-19 vaccinations. Please click the link to book your vaccination times *link to site*
Brannam Medical Centre
If we do not have your mobile phone details you will be contacted by telephone by one of our team, but please ensure we have your up to date details on record.
Invites to the mass vaccination centres at Exeter, Taunton and Wadebridge as well as Westward Ho! are also being sent out by a central national team and we do not have the facilities to book for those. We are working hard to vaccinate as many of our patients as quickly as we can and we hope that this service will be easier for patients to book in when is most convenient for them.
North Devon Foodbank
North Devon Foodbank have issued “Foodbank Any (20) Questions” to outline what they do and how they do it. For more information please click here.
COVID-19 Vaccine Update
We are now inviting in our 75-79 year old patients for their COVID-19 vaccines.
Some of our patients might be receiving letters asking them to call 119 to book their COVID vaccines. This is the NHS England line for Pharmacy and Mass vaccination sites. If you choose to, you can respond to these invitations and go to those sites, but we are still offering vaccines as an ongoing process and our current appointments will continue as planned.
If you choose not to go to another site and instead want it with us in Barnstaple then you don't respond to the national booking team and instead wait to hear from us.
Please DO NOT call the surgery trying to book after receiving the NHS England letter (even if they advise this), as the booking system is different to ours and we are contacting patients directly. Thank you!
Health Information in Other Languages
You can translate health information on the NHS website using an online translator. For more information and to find links to health information in other languages please click here.
COVID-19 Vaccination Clinics
We have started the roll out of the COVID vaccination programme and working with 14 other GP practices. We are reliant on the national delivery of vaccines and we then arrange our clinics around those dates. We are inviting patients for appointments to attend at the North Devon Leisure Centre or at Brannam Medical Centre.
Patient Information Screen
To view our latest patient information leaflet please click here.
Dr Stewart and Dr Carlino changes
Dr Iain Stewart will be reducing the number of sessions he works in the practice from 1st February. He will be job sharing with Dr Zoe Carlino, who has been a salaried GP at Brannam Medical Centre since 2018.
Dr Stewart will work all day Monday and Thursday, and on Wednesday afternoon with Dr Carlino working all day Tuesday, Wednesday morning and Friday morning.
You can book an appointment to see either Dr Stewart or Dr Carlino as they will be sharing the care of all Dr Stewart's patients. Dr Stewart will still be involved in training new GPs and you are welcome to book an appointment with Dr Stewart's GP registrar.
Rebecca will continue as Personal Assistant to Dr Stewart and Dr Carlino. You can contact Rebecca on 01271 314209. Dr Carlino will be taking on new patients from February.
Fully-funded surf therapy for 8-13 year olds. If you would like to talk about a referral for a child experiencing anxiety, low mood or loneliness please contact the surgery and ask to speak to our Social Prescriber.
Recognising the signs of Domestic Violence
Domestic violence and abuse includes physical, emotional and sexual abuse in couple relationships or between family members. It can happen to anyone.
New Opening Hours at The Mooring, Barnstaple
The Mooring offers out-of-hours mental health support to anyone aged 16+ in the Devon area. They are now open every Thursday-Monday from 6pm-11pm. Call them on 07850 927 064 or email email@example.com
New Online Sessions for Young People with SEND
Space are pleased to announce new online sessions, accessible to young people with special educational needs and/or disabilities aged 11-19 Devon wide. They offer a safe place to go online, connect to young people and give them something to do in a fun supporting environment. For more information please contact firstname.lastname@example.org or visit www.spacepsm.org
Alert Cards for Unpaid Carers
As an unpaid carer, have you ever worried what might happen if you suddenly became ill or had an accident whilst you were out? How would you let people know that someone is dependent on you for care? Devon Carers Alert Card gives you the peace of mind that steps are taken to ensure the safety of the person you care for. For more information please click on the link here
Cases of COVID-19 in North Devon are rising
We have done so well to keep the cases of Coronavirus low in North Devon however cases are rising. North Devon now has one of the highest number of cases in Devon.
Coronavirus doesn't take a break so neither can we. Protect your family and friends and follow the rules to keep North Devon safe.
Getting Out to Get On
Hakeford Forest School and WayMakers Devon, are launching a short-term joint project for 22 to 30 year old autistic adults, and for those with anxiety-related challenges.
This six week programme offers an opportunity for low-key social connections, woodland crafts and access to specialist coaching support. Lockdown can feel limiting: this is a chance to do something positive and purposeful in beautiful surroundings.
Taster session: 16th November 2020. Programme begins 23th November 2020.
Half-day and full day options available. For more information please contact Stuart: 07754 538415 or Alex: 07309 563563
361 Community Energy
North Devon's community energy company is a not-for-profit social enterprise with a mission to help northern Devon’s community to take climate change action and rapidly reduce the region’s carbon footprint. Save over £500 on your energy costs with a FREE home energy advice. Book your free call on 01271 599361 or email email@example.com
Support hub for most vulnerable residents
One Barnstaple and One Northern Devon have teamed together again to provide their voluntary support for those who don't already have help from family, friends, neighbours within the local community. A dedicated phoneline and online form is available here.
Step by Step Guide to eConsult
eConsult is a way of communicating with your GP without coming into the surgery.
Complete a form about your problem or request, your GP will decide on the best treatment for you, we will then call or email you with advice, a prescription or an appointment.
To access eConsult please click here and for a step by step guide on using eConsult please click here and select the eConsult tab.
Coming to Surgery during lockdown
As we enter another lockdown, please be assured that if you have an appointment booked already at the surgery this will still be taking place.
We also ask not to make any unnecessary trips to the surgery and if you need to come into the surgery to be considerate towards our staff and other patients. Please also adhere to our one-way system accordingly.
If you have a prescription query please call 01271 329004 and press option 2. You can order any medication via email to firstname.lastname@example.org or if you already have a SystmOnline account please visit SystmOnline
If you need hearing aid batteries please call audiology at NDDH on 01271 322475 or visit Barnstaple Health Centre at Vicarage Street or call on 01271 371761.
If you wish to register at Brannams please click here
, download and fill out the form, then email to email@example.com
Thank you once again for your co-operation during these times, we really do appreciate it!
Looking after yourself during challenging times is important. TALKWORKS can help. Learn basic day to day stress-management techniques. FREE TALKWORKS workshop for challenging times on Wednesday 25th November. To book a place please call 0300 555 3344 or email firstname.lastname@example.org.
Stopping smoking is one of the best things you'll ever do for your health. When you stop, you give your lungs the chance to repair and you'll be able to breathe easier. There are lots of other benefits too - and they start almost immediately. It's never too late to quit, so join in this Stoptober. For help, support, tips, guidance of quitting, downable apps click here.
My Sunrise Cancer Care App
The MySunrise App is a new free app that Northern Devon Healthcare Trust has developed to help prepare and support patients before, during and after cancer treatment. MySunrise North Devon provides a complete up-to-date information and reference tool for cancer patients and their families or carers and is complete with a whole range of videos, relevant links, cancer resources and contact information. There are also links to a wealth of information for patients having treatment in Exeter and Plymouth. Available via iTunes or Google Play.
Sea Sessions at Putsborough & Westward Ho!
Are you over 55 years and suffer from mild or moderate depression and anxiety? Chill have announced a FREE (with funding from Active Devon) 8 week session down at Putsborough Beach and Westward Ho! beach for sea sessions to naturally help lift and manage depression and anxiety. Sessions start early October.
For more information on the sessions and how to join please visit www.chilluk.org or email email@example.com
NHS COVID-19 Research Registry
In England, the research partner of the NHS is the National Institute for Health Research (NIHR). There are currently 2 national coronavirus vaccine studies approved by NIHR in the UK, run by the University of Oxford and Imperial College London.
If you sign up to be contacted about vaccine studies, only researchers on studies approved by NIHR will be able to contact you.
You can find out more about taking part in these vaccine studies at NIHR's Be Part of Research website.
One Small Step Newsletter
The OneSmallStep Autumn newsletter is now available to view here. OneSmallStep is here to support Devon residents to improve their health and wellbeing, from maintaining a healthy weight, getting more active, cutting down on alcohol or quitting smoking.
Free NHS COVID-19 Test
If you have coronavirus symptoms, you need to get a test done as soon as possible. You need to get the test done in the first 5 days of having symptoms. For more information please click here to visit the Gov.uk website.
Flu Clinic Appointments
Are you aged over 65 years or have a child aged 2-3 years? We are currently ONLY booking flu appointments for those mentioned. Please keep watch for more information on appointments if you fall into another clinical group. For dates and times of flu clinics please click here.
The Over and Above Fern Centre
The Over and Above Fern Centre is North Devon's new Cancer and Wellbeing Centre. It will be open to patients affected by cancer, their family and carers on an appointment only basis on Tuesdays and Thursdays beginning Tuesday 28th July. To book an appointment please contact the Fern Centre on 01271 311855 or email firstname.lastname@example.org
12 Week Stroke Specific Exercise
Stroke Association have teamed up with A Stroke of Luck, who specialise in exercise-based recovery for stroke survivors. Click here to visit the 12 week stroke specific exercise video programme.
Electronic Repeat Dispensing
In response to coronavirus (COVID-19), GPs and pharmacies are moving suitable patients to electronic Repeat Dispensing (eRD). You might be suitable for eRD if you receive regular or repeat medicines that do not change regularly. It could save unnecessary trips to your GP, it is reliable, secure and confidential. For more information please speak to the pharmacist.
Healthy Start Programme
Healthy Start is a programme to help families with young children get free food vouchers to spend on milk, plain fresh and frozen fruit and vegetables and infant formula milk. You can also get free vitamins for under 4's and vitamins if you are pregnant. For more information please visit www.healthystart.nhs.uk
COVID-19 can be more severe in older people, and people with underlying health conditions. At the moment, there are no specific treatments that we know definitely work against COVID-19. The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19.
To find out if you are eligible to join the PRINCIPLE trail and help the fight against COVID-19 please visit www.principletrial.org
Compulsory face coverings
From Monday 15th June, it will be compulsory for all patients entering the surgery will need to wear a face covering in order to help prevent the spread of COVID-19. Social distancing is still vital, however, face coverings are an added precaution. Face coverings should not be used by children under the age of 3 or those who may find it difficult to manage them correctly. For example, primary school age children unassisted, or those with respiratory conditions.
Coronavirus disease (COVID-19) advice for the public: When and how to use masks
Are you concerned about someone who is isolating at home?
If they do not have frineds or family nearby, One Northern Devon has a network of volunteers who can help with collection and delivery of shopping and prescriptions and phone calls for emotional support.
This is not an emergency service and the local co-ordinators are only available 9am-5pm, Mon-Fri (and not bank holidays). To assess a local volunteer across Northern Devon you can email email@example.com or for Barnstaple support email firstname.lastname@example.org
eConsult is a way to contact your own NHS GP practice online, for free, anywhere and anytime you have access to the internet, quickly and safely. eConsult is easy to use and will give your doctors all the information they need to triage and make sure every patient gets the care they need. Take a look at the video link below for more information on using eConsult.
How to use eConsult
North Devon Sunrise
North Devon Sunrise CIC provide activities, services and events for people living across Northern Devon, including those of diverse identities such as victims of domestic violence, refugees and asylum seekers, as well as elderly BME communities and LGBT communities.
Health at Home
The coronavirus outbreak means you should only leave your home if it's essential, but it's still easy to get NHS help using your smartphone, tablet or computer. Click here for more information on accessing NHS services online.
Coronavirus - Stay in touch with loved ones
Do you have a relative or friend at NDDH? During this time of restricted visiting, you can send emails, drawings or e-cards to stay in touch with them.
Please email email@example.com
Subject line: Patient Communication
Include: name of the patient, the ward they are on and your message.
The patient experience team will print and hand deliver your message to the ward.
Coronavirus - a book for children
A free digital information book explaining the coronavirus for primary school age children, illustrated by Gruffalo illustrator Axel Scheffler.
Coronavirus - A book for children
Volunteering in Barnstaple and surrounding areas
One Barnstaple is working in partnership with local statutory, voluntary and community services, community groups and residents to help coordinate the support needed in our local area during this current COVID-19 situation. If you would like to offer your time as a volunteer please sign up by clicking here.
Visiting patients during the Coronavirus outbreak.
Click here to read about the important information for visiting patients in hospital during the Coronavirus outbreak.
Go North Devon
Providing accessible and affordable services and social opportunities that will enhance mobility and wellbeing for those in need in the local community.
For more information or to book please call 01271 32886 or visit Go North Devon
Want to know where to walk or know how long a walk you do regularly is? Do you want to find someone to walk with? All of this is possible and more here.
Car Park Closure
FROM 3rd FEBRUARY UNTIL FURTHER NOTICE
Building work on our extension to the medical centre will start on 3rd February and continue until further notice. During this period the car park will be significantly reduced in size to accommodate plant for the builders. It will be closed to all patients for Health and Safety reasons. Parking will only be available for the doctors in order for them to carry out home visits. There is a large public car park adjacent to the medical centre, you can use the RingGo app to pay or ask at reception if you require change. We also ask patients not to park on the turning circle in front of the pharmacy as this should be kept free for emergency ambulances. We apologise for the inconvenience.
To Vaccinate or Not to Vaccinate
To vaccinate or not to vaccinate? This question raises a great deal of discussion. To find out what a group of international scientists and experts of the immune system have to say about it, take a look at this short and informative animated video To Vaccinate or Not to Vaccinate
Cervical screen test - drop in clinic
New service being offered at North Devon District Hospital.
Are you due or overdue your smear test (cervical screen)? Pop along to the drop in clinic at Petter Ward, Ladywell Unit, North Devon Hospital on Tuesday evenings 5.30-7.30pm, starting 3rd December for 12 months.
Dementia Support Service
Get personal advice and practical support from the Dementia Support service. Find one-to-one personalised support in Devon call 0300 123 2029 or email firstname.lastname@example.org.
Summary Care Record
Help health and care staff make better decisions about your care and treatment.
All patients have a Summary Care Record, this contains important information such as; medicines you take, allergies you have, medicines that make you ill.
For more information on adding useful information to your Summary Care Record please click here.
Barnstaple Parkrun Takeover
On Saturday 9th November 2019, Brannam Medical Centre staff volunteered again to takeover the Barnstaple parkrun as part of the joint initiative between the RCGP and parkrun to become a parkrunpractice. This links GP practices with their local parkrun and started in June 2018. Next up will be a nominated Park Run date in the New Year, where we will try to encourage as many members of staff from Brannam MC and also patients to participate as possible.
Parkrun report 9th November 2019
Are you a Young Adult Carer?
Are you a young adult carer aged up to 24 years old?
Transitions workers have time to support some more young adult carers, please get in touch if you think you, or someone you know, is a young adult carer.
They do not have to be doing personal care, having someone in the household with an illness, disability or dependency, has an impact. There are so many ways in which we can help.
Examples of work include helping with assignments, chasing up mental health services for a parent who didn't feel supported, helping a young adult carer apply for funding for driving lessons, mediation between mum and daughter when things got really tough at home, helping find others accommodation, run training in life skills, and going for a days shopping in Exeter!!
For more information please visit www.brightfuturesdevon.co.uk or contact Abi on 01237 420141 / 07855 235550 or email@example.com
Supporting Young Carers across North Devon
Carewise aims to help young carers aged 5 to 18 years to:
-Take time out from caring
-Have fun and learn new skills
-Make friends with other young carer
-Access individual support
For more information on supporting Young Carers please call 01237 479380 or email firstname.lastname@example.org or visit www.carewise.org.uk
Organ Donation Law is Changing
From spring 2020, organ donation in England will move to an 'opt out' system. You may also hear it referred to as 'Max and Keira's Law'.
This means that all adults in England will be considered to have agreed to be an organ donor when they die unless they have recorded a decision not to donate or are in one of the excluded groups.
You still have a choice if you want to be an organ donor or not when you die. For more information click here.
A free, confidential, NHS talking therapy service (previously the Depression and Anxiety Service), helping you to feel better and giving you the tools and techniques to improve your mental and physical wellbeing. For more information visit www.TALKWORKS.dpt.nhs.uk or call 0300 555 3344.
Mindfulness for Recurrent Depression
The AccEPT clinic is offering Mindfulness Based Cognitive Therapy (MBCT) courses in Barnstaple and are now accepting self-referrals. MBCT is for people who have a history of recurrent depression but are currently well and wanting to find ways of preventing relapse. For more information please click here.
Barnstaple Parkrun Takeover
On Saturday 18th May 2019, Brannam Medical Centre staff volunteered to takeover the parkrun as part of the joint initiative between the RCGP and parkrun to become a #parkrunpractice. This links GP practices with their local parkrun and started in June 2018.
Parkrun report 18th May 2019
Complete the Cycle
Complete the Cycle is the first national recycling and recovery scheme for respiratory inhalers. New research shows that 58% of people in the UK are putting their used inhalers into their home waste bin, where it can end up at landfill or being incinerated. Complete the Cycle is an easy and convenient way to recycle your inhalers. The nearest Complete the Cycle pharmacies are Tesco Extra, Boots High Street and Boots Roundswell. For more information please click here.
The Mooring at Braddon House (St. John Ambulance site), Barnstaple offers out of hours mental health support to anyone aged 16 or over. Open 6pm - midnight, Thursday to Sunday. No appointment or referral needed. To contact The Mooring call 07850927064 or email email@example.com
New phone system
The automated options when you call will have changed, however you can still use the Dr's receptionist's direct dial if you need to contact them directly.
01271 314201 - Dr Deacon
01271 314202 - Dr Hassall
01271 314204 - Dr Matthews
01271 314205 - Dr Chesworth
01271 314206 - Dr Tolhurst and Dr Street
01271 314207 - Dr Parkinson
01271 314208 - Dr Smit and Dr Bond
01271 314209 - Dr Stewart
01271 314216 - Dr Marquiss and Dr Duncan
Reducing Your Fire Risk
Improved Access Service
Early morning, evening and weekend appointments now available for North Devon Patients.
As you may have heard, nationally GPs are being asked to offer their patients appointments outside of normal hours. The aim of the GP Improved Access Service is to make it easier for people to get an appointment at a time that suits them. This includes early morning, evening and weekend appointments.
In North Devon, a collaboration of local GPs have come together to provide this service for North Devon patients.
From 1st October 2018, patients will be able to book face to face or telephone appointments at one or more surgeries to see or speak to either a GP or practice nurse or other health professional in the evenings or at weekends from:
08.00am to 08.30am - Monday to Friday
18.00pm to 20.00pm – Monday to Friday
09.00am to 12.30pm - Saturday
09.00am to 12.00pm - Sunday
This new scheme is an extension of the usual GP practice services that patients across North Devon will be used to – it is not a walk-in or urgent service. Patients will still need to contact their practices directly to make an appointment. For more information on appointments and how to book please click here.
Free Wi-Fi now available
Free Wi-Fi is available at Brannams, so you can access the internet for free, while you wait for your appointment. You can look up health information, download health apps and browse the internet. We do ask when using the Wi-Fi services in our waiting rooms that you use these services quietly and be considerate to other people. To learn more about setting up Wi-Fi to your mobile device please click here.
Join the Parkrun family
We are proud to be a Parkrun practice. Parkrun is a FREE weekly timed event where you can walk, jog, run or volunteer or simply come along and support. Every Saturday 5k at 9am Rock Park for ages 4+ and 2k every Sunday at 9am Rock Park for children 4-14 years. For more information please visit www.parkrun.org.uk/barnstaple
Walking for Health
Want to get more active? Join Barnstaple's Walking for Health. Every Thursday from Litchdon Medical Centre for 30 minutes (plus a 60 minute option). For more information contact Anita Griggs on 07979475579 or firstname.lastname@example.org or www.walkingforhealth.org.uk
General Data Protection Regulation (GDPR)
From May 25, 2018, the new mutually agreed European General Data Protection Regulation (GDPR) comes into force. Strict rules mean companies will not be allowed to collect and use personal information without the person's consent. Here are the links to our privacy notices to give you more information on what we do with your information.
How we use your information for clinical care
How we use your information for medical research
How we use your information for medical screening programmes
How we use your information for legal purposes
New ChatHealth service launching across Devon
Parents and carers can now access health advice via a Health Visitor or School Nurse by text, 9-5, Monday – Friday.
There is also a separate line for young people to contact a School Nurse directly, 9-5, Monday – Friday.
NATIONAL PATIENT SURVEY - RESULTS
Thank you to our patients who completed the national patient survey for Brannam Medical Centre. We have now received the results and would like to share these with you. Please click here to view the results.
Have you heard of veterans gateway? They are a partnership betweeen The Royal British Legion, Poppyscotland, SSAFA, the Armed Forces charity, Combat Stress and service provider Connect Assist. Vetrans' Gateway is for any ex-service personnel and their families looking for advice or support - whatever they're dealing with. For more information, visit https://www.veteransgateway.org.uk/
National Diabetes Audit (NDA): Helping to improve diabetes care
Brannam Medical Centre is taking part in an important national project about diabetes care and treatment in the NHS. To take part, we will share information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security. For more information, please take a look at the National Diabetes Audit leaflet here.
Make sure your child is protected and up to date with their childhood vaccines...
Putting the Dragon to Bed
Our reception manager Rebecca has put together this document on the role of the receptionist and why you may be asked further questions regarding your appointment.
Please Click Here
See Hear Centre
Getting older? Finding it harder to hear? For more information phone 01271 373236 or 07831 515809, email email@example.com or visit www.livingoptions.org
Voice messaging system
We use a messaging system called MJOG which allows us to contact our patients by text and voice message. We have been using this to invite our patients in for their seasonal flu vaccinations, chronic disease recalls and also for appointment reminders.
We would like to make our patients aware that if you receive a voice message starting 'This is a message from Brannam Medical Centre' it is a genuine message from us and please listen to the message all the way through and you will be able to respond.
If you do not wish to receive messages in this way, please contact the reception team.
Where To Go If Your GP Surgery Is Not Open
There are four options available to you, depending on your symptoms. Think carefully before dialling 999 or going to A&E.
Cancer Care Car
The 'Cancer Care Car' is a service available to patients who are attending the Hospital for appointments for oncology or cancer related appointments.
For more information on this service visit the 'Go North Devon' website: https://www.gonorthdevon.co.uk/cancercarecar.php
Local Shared Care Record
Many people think that their GP health record is available to all healthcare professionals involved in their care, but this is not always the case. At the moment, each professional you see keeps a separate record. This can mean some important information not being communicated between health services as well as it could be. NEW Devon CCG are launching a local shared record programme that will make it possible for health professionals to view relevant information about you. This practice is part of the local shared care record initiative. For more information please visit NEW Devon CCG
Do you find it difficult to talk about your healthcare?
Live Chat is for anyone who wants to access information about their local health services, share experiences, give feedback or get in touch. Find out more about Live Chat.
Use of Third Party Mailing Organisations
We use a secure print and mailing company, Imail, to handle bulk mailing to our patients such as the invitations to attend flu clinics. This provides a print and mailing service for Local Government, GPs, Schools, Exam Boards and Banks, etc, throughout the UK. Imail guarantees the security of your data and meets with the terms and conditions of the Department of Health Information Governance Assurance Statement. The records provided will only contain enough data for them to provide the mailing service and all patient data is deleted 28 days days after the mailing. If you would prefer not to be invited to clinics in this way please let us know