Urgent Care Team
At the practice we try and allow you to see your own registered doctor wherever possible to encourage continuity of care. However, for urgent on the day problems you will usually be directed to our Urgent Care Team. This consists of a duty GP and one or two advanced nurse practitioners. To help the Urgent Care Team, our receptionists will ask you a number of questions to make sure your problem is dealt with by the right person. This information will then be reviewed by the Urgent Care Team clinicians who will either call you back directly or instruct the reception team to arrange an alternative appointment, for example with your own GP or one of the nursing team. Getting the balance between ease of access and continuity of care can be difficult and is the challenge we are striving to manage.
Minor Illness Clinic
Our Minor Illness Clinic runs daily and is run by a GP, Nurse prescriber or pharmacist, with the Duty Doctor providing backup and is designed to provide a quicker response for patients for the following:
|Eyes, ears, nose & throat|
Conjunctivitis, sinusitis, chest infections, asthma, COPD, sore throat, tonsillitis, difficulty swallowing, ear pain and discharging ears.
Rashes, bites & stings, impetigo and shingles
Sudden acute headache, dental abcess
Flu like illness, UTI, Cystitis, thrush, blood in urine, unable to pass urine.
The Minor Illness clinic is not designed for ongoing problems that you have already discussed with a GP, but for minor complaints to be dealt with by the most appropriate person.
Please call Reception on 01271 329004 to book an appointment for this clinic.
Rapid Access Clinic
Our Rapid Access Clinic runs daily for medical problems that have come on suddenly and require immediate medical attention.
Please note that if the problem is of a chronic or ongoing nature it may be better to make a routine appointment to see your GP.
Please see the table below to see if your medical problem is suitable for the Rapid Access Clinic. The clinic is run by the duty doctor and a practise nurse.
Telephone 01271 329004 to make an appointment.
What can be treated at the Rapid Access Clinic?
bumps, cuts, bruises and sprains, including head injuries and whip lash.
rashes, ringworm, warts, cold sores, herpes, verrucae, boils, bites, stings, sunburn, impetigo, eczema, head lice, ulcers, infected cuts, shingles, ingrown toe nail, moles and mouth problems.
Ear, Nose & Throat
sore throat, tonsillitis, ear ache, colds and flu, sinusitis, cough, acute asthma, fever, hay fever, nosebleeds.
sore eyes, styes, conjunctivitis.
abdominal pain, diarrhoea & vomiting, UTI, balanitis (sore penis), indigestion, constipation, threadworms, cystitis, itchy bottom.
Head, Neck & Back
headache, dizziness, neck pain, back pain
emergency oral contraception, urgent pill questions, vaginal discharge, mastitis in pregnancy.
panic attacks, hyperventilation.
If you are unsure whether you should be seen in this clinic, please ask a receptionist who can help and advise you.