Many minor illnesses can first be treated at home and with advice from a pharmacist. Please try this first and if your symptoms do not improve then contact the surgery.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

At the practice we try and allow you to see your own registered doctor wherever possible to encourage continuity of care. However, for urgent on the day problems you will usually be directed to our Rapid Access Clinic. To help the Rapid Access Team, our receptionists will ask you a number of questions to make sure your problem is dealt with by the right person.

Our Rapid Access Clinic runs daily and is run by a Nurse or Paramedic prescriber, with the Duty Doctor providing backup and is designed to provide a quicker response for patients with urgent problems that genuinely require treating that day. It is not designed as an alternative to booking a routine appointment.

You will initially be contacted via telephone by a clinician from the team (this may be a Nurse, Paramedic or a Doctor). They will call back to assess you and where possible deal with your problem over the telephone. If your problem requires you to be seen you will be given an appointment.

Patients who are asked to come into the surgery to be seen in the Rapid Access Clinic, please be reminded that patients are seen in order of medical priority and not necessarily in the order that they arrive.

Please call Reception on 01271 329004 to book an appointment for this clinic.

If you are unsure whether you should be seen in this clinic, please ask a receptionist who can help and advise you.

If you have any dental problems please contact your dentist or an emergency dentist. GPs are not trained or legally able to provide dental care. For advice on dental abscesses or toothache please visit nhs.uk

Examples of symptoms that the Rapid Access Clinic can help with:

• Severe flu like symptoms
• Acute coughs   
• Sinusitis
• Chest infections
• Acute sore throat, including tonsillitis
• Suspected urine tract infections (UTIs)
• Earache
• Exacerbations of asthma or COPD
• Acute mental health problems
• Acute or uncontrolled pain
• Skin problems including rashes, bites, infections or eczema flare ups
• Infectious diseases such as chickenpox or shingles