Important Patient Information
We will be changing our clinical computer system at the end of August. The new system will bring substantial benefits for both patients and staff.
During the week that we actually change systems we will not be running some of our usual clinics. Although we will have full access to view your medical records there will be a short period when we will have to manually transfer information into the new system.
We thank you for your patience during this time of transition.
* From 19th-23rd August, we will not be able to issue prescriptions. For any queries, please DO NOT ring the surgery, email our prescription team: d-ccg.PrescriptionBrannam@nhs.net
We apologise for any inconvenience and appreciate your co-operation during this period of disruption.
Patient Information Screen
To view some of the slides displayed on the TV screens please click here.
The car park will be closed to the public on health and safety grounds from July when work should start on our extension. We have had a number of occasions when our GPs and ambulances have not been able to get in and out of the car park as cars are queued in the entrance. Some patients have been quite abusive when they are asked to move. There is a large public car park next to the Medical Centre. You can use the RingGo app to pay or ask at reception if you require change. Please do not leave your car unattended at the front entrance to the Medical Centre - this is a DROP OFF ZONE only. Please see our latest newsletter for more information on both car parks. You may wish to contact firstname.lastname@example.org
Free NHS Sleep Workshop
Do you want to sleep better? A good night's sleep can make all the difference, and is important for health, wellbeing, work and family life. For more information on the next workshop please see the poster below.
A free, confidential, NHS talking therapy service (previously the Depression and Anxiety Service), helping you to feel better and giving you the tools and techniques to improve your mental and physical wellbeing. For more information visit www.TALKWORKS.dpt.nhs.uk or call 0300 555 3344.
Mindfulness for Recurrent Depression
The AccEPT clinic is offering Mindfulness Based Cognitive Therapy (MBCT) courses in Barnstaple and are now accepting self-referrals. MBCT is for people who have a history of recurrent depression but are currently well and wanting to find ways of preventing relapse. For more information please click here.
Barnstaple Parkrun Takeover
On Saturday 18th May 2019, Brannam Medical Centre staff volunteered to takeover the parkrun as part of the joint initiative between the RCGP and parkrun to become a #parkrunpractice. This links GP practices with their local parkrun and started in June 2018.
Parkrun report 18th May 2019
Complete the Cycle
Complete the Cycle is the first national recycling and recovery scheme for respiratory inhalers. New research shows that 58% of people in the UK are putting their used inhalers into their home waste bin, where it can end up at landfill or being incinerated. Complete the Cycle is an easy and convenient way to recycle your inhalers. The nearest Complete the Cycle pharmacies are Tesco Extra, Boots High Street and Boots Roundswell. For more information please click here.
Are We Ready?
Every year in May, Dying Matters and their coalition members host an Awareness Week, which gives an unparalleled opportunity to place the importance of talking about dying, death and bereavement firmly on the national agenda. In 2019, the week will run from 13th to the 19th of May and the theme is Are We Ready? For more information please visit the Dying Matters website by clicking here.
Thank you to everyone who helped us raise a massive £614.53 for Go North Devon.
The Mooring at Braddon House (St. John Ambulance site), Barnstaple offers out of hours mental health support to anyone aged 16 or over. Open 6pm - midnight, Thursday to Sunday. No appointment or referral needed. To contact The Mooring call 07850927064 or email email@example.com
Thank you to everyone who helped us raise a massive £614.53 for the Freedom Centre.
Important changes to those taking Gabapentin or Pregabalin
There will be changes that may affect you from 1st April 2019. These changes follow a government consultation because of concerns around possible misuse and mean that these medicines become Controlled Drugs (CDs). The medicines themselves will not change, but there will be more rules on how they are prescribed and dispensed. For more information please click here.
New phone system
The automated options when you call will have changed, however you can still use the Dr's receptionist's direct dial if you need to contact them directly.
01271 314201 - Dr Waterfall and Dr Deacon
01271 314202 - Dr Hassall
01271 314204 - Dr Matthews
01271 314205 - Dr Chesworth
01271 314206 - Dr Tolhurst and Dr Street
01271 314207 - Dr Parkinson
01271 314208 - Dr Smit and Dr Bond
01271 314209 - Dr Stewart
01271 314216 - Dr Marquiss
Reducing Your Fire Risk
Improved Access Service
Early morning, evening and weekend appointments now available for North Devon Patients.
As you may have heard, nationally GPs are being asked to offer their patients appointments outside of normal hours. The aim of the GP Improved Access Service is to make it easier for people to get an appointment at a time that suits them. This includes early morning, evening and weekend appointments.
In North Devon, a collaboration of local GPs have come together to provide this service for North Devon patients.
From 1st October 2018, patients will be able to book face to face or telephone appointments at one or more surgeries to see or speak to either a GP or practice nurse or other health professional in the evenings or at weekends from:
08.00am to 08.30am - Monday to Friday
18.00pm to 20.00pm – Monday to Friday
09.00am to 12.30pm - Saturday
09.00am to 12.00pm - Sunday
This new scheme is an extension of the usual GP practice services that patients across North Devon will be used to – it is not a walk-in or urgent service. Patients will still need to contact their practices directly to make an appointment. For more information on appointments and how to book please click here.
Free Wi-Fi now available
Free Wi-Fi is available at Brannams, so you can access the internet for free, while you wait for your appointment. You can look up health information, download health apps and browse the internet. We do ask when using the Wi-Fi services in our waiting rooms that you use these services quietly and be considerate to other people. To learn more about setting up Wi-Fi to your mobile device please click here.
Join the Parkrun family
We are proud to be a Parkrun practice. Parkrun is a FREE weekly timed event where you can walk, jog, run or volunteer or simply come along and support. Every Saturday 5k at 9am Rock Park for ages 4+ and 2k every Sunday at 9am Rock Park for children 4-14 years. For more information please visit www.parkrun.org.uk/barnstaple
Walking for Health
Want to get more active? Join Barnstaple's Walking for Health. Every Thursday at 12.30pm from Litchdon Medical Centre for 30 minutes (plus a 60 minute option). For more information contact Anita Griggs on 07979475579 or firstname.lastname@example.org or www.walkingforhealth.org.uk
GP Patient Survey
The 2018 National Patient Survey results are in. Thank you very much for all the patients who completed the survey. To see how Brannam Medical Centre got on click here
General Data Protection Regulation (GDPR)
From May 25, 2018, the new mutually agreed European General Data Protection Regulation (GDPR) comes into force. Strict rules mean companies will not be allowed to collect and use personal information without the person's consent. Here are the links to our privacy notices to give you more information on what we do with your information.
How we use your information for clinical care
How we use your information for medical research
How we use your information for medical screening programmes
How we use your information for legal purposes
New ChatHealth service launching across Devon
Parents and carers can now access health advice via a Health Visitor or School Nurse by text, 9-5, Monday – Friday.
There is also a separate line for young people to contact a School Nurse directly, 9-5, Monday – Friday.
NATIONAL PATIENT SURVEY - RESULTS
Thank you to our patients who completed the national patient survey for Brannam Medical Centre. We have now received the results and would like to share these with you. Please click here to view the results.
Have you heard of veterans gateway? They are a partnership betweeen The Royal British Legion, Poppyscotland, SSAFA, the Armed Forces charity, Combat Stress and service provider Connect Assist. Vetrans' Gateway is for any ex-service personnel and their families looking for advice or support - whatever they're dealing with. For more information, visit https://www.veteransgateway.org.uk/
National Diabetes Audit (NDA): Helping to improve diabetes care
Brannam Medical Centre is taking part in an important national project about diabetes care and treatment in the NHS. To take part, we will share information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security. For more information, please take a look at the National Diabetes Audit leaflet here.
Make sure your child is protected and up to date with their childhood vaccines...
Putting the Dragon to Bed
Our reception manager Rebecca has put together this document on the role of the receptionist and why you may be asked further questions regarding your appointment.
Please Click Here
See Hear Centre
Getting older? Finding it harder to hear? The See Hear Centre in North Devon are holding monthly meetings throughout 2017 for relaxed, friendly advice and support. For more information phone 01271 373236 or 07831 515809, email email@example.com or visit www.livingoptions.org
See Hear Centre dates of meetings in 2017
Voice messaging system
We use a messaging system called MJOG which allows us to contact our patients by text and voice message. We have been using this to invite our patients in for their seasonal flu vaccinations, chronic disease recalls and also for appointment reminders.
We would like to make our patients aware that if you receive a voice message starting 'This is a message from Brannam Medical Centre' it is a genuine message from us and please listen to the message all the way through and you will be able to respond.
If you do not wish to receive messages in this way, please contact the reception team.
Where To Go If Your GP Surgery Is Not Open
There are four options available to you, depending on your symptoms. Think carefully before dialling 999 or going to A&E.
We have Rachel Nestel, our Clinical Pharmacist working at Brannam Medical Centre. Rachel will be working alongside our GP and nursing teams on issues to do with medication on Mondays, Wednesdays and Fridays. For more information go to; What is a Clinical Pharmacist?
Cancer Care Car
The 'Cancer Care Car' is a service available to patients who are attending the Hospital for appointments for oncology or cancer related appointments.
For more information on this service visit the 'Go North Devon' website: http://www.gonorthdevon.co.uk/cancercarecar.php
Local Shared Care Record
Many people think that their GP health record is available to all healthcare professionals involved in their care, but this is not always the case. At the moment, each professional you see keeps a separate record. This can mean some important information not being communicated between health services as well as it could be. NEW Devon CCG are launching a local shared record programme that will make it possible for health professionals to view relevant information about you. This practice is part of the local shared care record initiative. For more information please visit NEW Devon CCG
Electronic Prescription Service (EPS)
Prescriptions will now be sent to your nominated pharmacy electronically (EPS) instead of having your paper copy. This will not affect the way you collect your medication or how it is delivered to you. If you would like to OPT OUT of this change please contact the surgery.
Do you find it difficult to talk about your healthcare?
Live Chat is for anyone who wants to access information about their local health services, share experiences, give feedback or get in touch. Find out more about Live Chat.
Use of Third Party Mailing Organisations
We use a secure print and mailing company, Imail, to handle bulk mailing to our patients such as the invitations to attend flu clinics. This provides a print and mailing service for Local Government, GPs, Schools, Exam Boards and Banks, etc, throughout the UK. Imail guarantees the security of your data and meets with the terms and conditions of the Department of Health Information Governance Assurance Statement. The records provided will only contain enough data for them to provide the mailing service and all patient data is deleted 28 days days after the mailing. If you would prefer not to be invited to clinics in this way please let us know