You can book routine appointments with your doctor in three ways: online, over the phone or at reception.
- Online - you can view, book and cancel routine appointments online. It is a simple and easy system to use, and especially useful during those times when the telephone lines are busy or the practice is closed. If you wish to sign up for this service you can either:
(1) visit the surgery and ask for your online appointments login details, or
(2) click here - then in the green box, click "Create an account" and follow the instructions on the screen.
- Telephone - our doctors operate personal lists to ensure continuity and consistency of care, and each list is supported by a personal receptionist. You can make an appointment by calling your doctor's receptionist or the general enquiries line (01271) 329004.
Dr Bond / Dr Smit
Dr Tolhurst / Dr Street
Dr Waterfall / Dr Deacon
Please be aware that all incoming and outgoing telephone calls at the surgery are recorded. All recordings are stored securely and accessed only for patient care and training purposes.
Our doctors usually hold surgeries on the following days:
Dr Deacon Tues & Fri Dr Chesworth Daily (excl Tues pm)
Dr Waterfall Mon & Weds Dr Stewart Daily (excl Weds pm & Fri pm)
Dr Bond Mon am, Thurs & Fri Dr Hassall Daily (excl Tues am & Thurs pm)
Dr Smit Mon, Tues & Weds Dr Matthews Daily (excl Tues pm & Thurs pm)
Dr Tolhurst Mon, Thurs pm & Fri Dr Taylor Daily (excl. Weds pm & Fri pm)
Dr Street Tues & Weds Dr Marquiss Daily (excl Tues am & Thurs pm)
Please note: Dr Deacon and Dr Waterfall alternate Thursday am clinics.
The duration of an appointment depends on the treatment you receive but as a rough guide, a routine appointment with the doctor is for 10 minutes and for one person. Medical examinations and minor surgery require 20- 30 minutes.
If you know that you will require a longer appointment please tell the receptionist when booking.
If you feel the doctor can help you with advice over the telephone please speak with the receptionist who will ask for your contact number and take a brief message. The doctor will return your call at a convenient time.
If you cannot attend an appointment for any reason please inform us as soon as possible on (01271) 329004 to allow us to give the slot to someone else.
Please ring for results after 11:30, as results are not received by the Medical Centre until later in the morning.